Your offshore team is trained on your healthcare business's brand, scripts and systems, so the experience is seamless and on-brand for every patient.
Local hire
~$80,000 /year
Salary + super + leave + recruitment.
Allied Health Groups
Live Chat Support
Answer patient questions in real time and capture more bookings around the clock with Live Chat Support staff who are healthcare-trained, professional, and fluent in Australian English.
- Healthcare-trained with Australian patient communication skills
- Available across extended hours to capture after-hours enquiries
What your Live Chat Support handles.
-
Key responsibilities
- Respond to live website chat enquiries within defined response time targets
- Answer common questions about services, locations, fees, and availability
-
Day-to-day support
- Guide patients through online booking systems and intake processes
- Capture lead details and log enquiries in healthcare business CRM or helpdesk tools
-
Also handles
- Identify and escalate urgent or clinical concerns to in-clinic staff
- Maintain accurate chat transcripts for quality assurance and compliance
-
Skills & certifications
- Live chat platform operation (Tidio, Intercom, LiveChat)
- Fast, accurate written English communication
- Australian healthcare service and NDIS familiarity
- Multitasking across concurrent chat windows
- Lead capture and CRM data entry
Need something not listed? We customise every role.
Pre-vetted
healthcare talent
The HealthDoers Difference
Why Australian healthcare businesses choose HealthDoers.
Pre-vetted, healthcare-trained Filipino talent — trained on Australian clinical workflows, privacy and compliance before they start.
-
Healthcare workflow training
Australian healthcare business workflows, patient communication, scheduling, billing and healthcare admin systems.
-
Compliance & privacy modules
Training in healthcare documentation, professionalism, privacy and operational standards.
-
Skills testing & assessment
Every candidate completes assessments and practical evaluations before accreditation.
-
Officially accredited
Only candidates who successfully complete the program become accredited HealthDoers and support healthcare businesses.
Built for growing healthcare businesses.
HealthDoers supports allied health, medical, NDIS, dental, specialist and aged-care providers right across Australia.
- Allied Health Practices
- NDIS Providers
- Physiotherapy Practices
- Psychology Practices
- Occupational Therapy Practices
- Speech Pathology Practices
- GP Practices
- Medical Centres
- Telehealth Practices
- Cosmetic Practices
- Dental Practices
- IVF Practices
- Disability Service Providers
- Aged Care Providers
- Rehabilitation Practices
- Chiropractic Practices
- Podiatry Practices
- Mental Health Practices
- Specialist Medical Practices
- Home Care Providers
- SIL Providers
- Autism Practices
- Wellness Practices
See what you could save.
HealthDoers
From $24,000 /year
All-inclusive. HR, payroll & support included.
Pricing varies by role scope and hours. Get an instant quote →
We hired two virtual receptionists through HealthDoers and freed our front desk to focus on patients. They were productive within two weeks.
Dr. Sarah B.
Practice owner, Allied Health practice
Common questions.
Will patients know they're speaking to someone offshore?
How do you handle patient privacy and compliance?
All staff are trained in the Australian Privacy Principles and your healthcare business protocols, with role-based system access and audit logging.
What software can your staff use?
Our team works in Cliniko, Nookal, Halaxy, Best Practice, Genie, HotDoc and most major Australian practice-management systems.
What if it isn't working out?
There are no lock-in contracts, and we include a replacement guarantee during the onboarding period.