Terms of Business

Last updated: 28 May 2026

These terms and conditions apply in respect of all work undertaken by Outsourcey Pty Ltd trading as HealthDoers (“HealthDoers“), ABN: 31 675 032 872. By engaging HealthDoers in connection with their business, clients accept the following terms and conditions. These terms and conditions are subject to change without notice and may be superseded. HealthDoers may modify these Terms and Conditions by general notice on a page of Our website, by email or by any other method of communication.

1.1 Definitions

HealthDoer (or Specialist) means a resident of the Philippines (or other jurisdictions as relevant) that is engaged by HealthDoers pursuant to the executed Order Form as an independent contractor to provide healthcare-trained support services on Your behalf — for example healthcare business admin, patient support, intake, NDIS coordination, medical billing, scribing or virtual receptionist services.
Staff Absenteeism or HealthDoer Unavailability means when a HealthDoer does not make themselves available for work.
Agreement means the Order Form and these Terms of Business including any annexure.
Expertise means the skills, talents and knowledge of the HealthDoer specifically selected to perform the tasks required.
Fees means the fees specified in any signed Order Form governed by these Terms of Business.
Working Hours means the hours specified in the Order Form that the Client prefers for the HealthDoer to work, unless otherwise agreed in advance at a later date.
Valid Termination means 30 days written notice via email to Your HealthDoers Client Success Manager.

1.2 Interpretation

In this Agreement:

if an obligation under this Agreement falls on a day that is not a Business Day, it shall be deemed due on the next Business Day;
the use of the singular form includes the plural, and vice versa, as dictated by the context it is used;
a reference to a clause is a reference to a clause in this Agreement;
a reference to any of the words ‘include’, ‘includes’ and ‘including’ is to be read as if followed by the words “without limitation”;
references to statutes, ordinances, codes, or laws encompass regulations, subsidiary legislation, and any subsequent amendments, re-enactments, or replacements thereof;
parties to this Agreement include their respective executors, administrators, successors, and permitted assigns;
both parties have actively participated in the negotiation and drafting of this document, and in case of ambiguity or interpretation issues, the Agreement is to be construed as if jointly drafted.

2. HealthDoer Scope

HealthDoers engages the HealthDoer(s) on Your behalf for their Expertise and associated deliverables created in the execution of such Expertise (the “HealthDoer Scope“). Work carried out under this HealthDoer Scope is strictly on an independent contractor basis, subject to the terms and limitations outlined in this Agreement. You agree to remunerate Us with the Fees for these services. You acknowledge that HealthDoers does not provide clinical advice or services and that all clinical decision-making, scope-of-practice supervision, regulatory compliance (including AHPRA, NDIS, Medicare and any equivalent obligations) and patient-facing care remain Your responsibility.

3. Fees and Security Deposit

You will be billed on the 5th day of each calendar month for the previous month.
Your rights under this Agreement including the provision of services associated with the HealthDoer Scope will only be provided as long as all invoices are fully paid by their due date, including any Security Deposits or approved third party expenses and disbursements incurred by HealthDoers to carry out its obligations under this Agreement.
If required, You will pay third party costs, such as practice management software, telephony, electronic medication records and other clinical or business subscriptions used to perform tasks under this Agreement, directly with the relevant third party. You will indemnify Us from any costs arising from such arrangement to the fullest extent permitted by law.
Security deposits for each role must be paid to HealthDoers immediately upon the approval of the successful candidate. The amount of the security deposit will be calculated according to the specifications provided in the Order Form or Service Agreement, whichever is applicable. If the Client has registered their credit card with HealthDoers as part of the Services, the Client consents to HealthDoers processing the security deposit and subsequent monthly service fees via direct debit upon the Client’s approval of the successful candidate. In the event an activation fee has already been collected, You agree that We may automatically debit the security deposit within 24 hours of Your selection of the successful candidate (minus any previously collected activation fee).
Security Deposits paid will be refunded once outstanding invoices are paid and required notice periods adhered to. Any termination of this Agreement based on grounds other than a Valid Termination under clause 6 shall result in the forfeiture of the Security Deposit in favour of HealthDoers. Refunds are processed by HealthDoers’ finance team on a once per month basis and according to internal processing timelines.
Security Deposits can be set off against Fees owed to HealthDoers from termination, including for amounts required by minimum notice periods outlined for agreement termination under clause 6, if such Fees remain unpaid by You.
Activation fees paid by the Client are non-refundable, except in cases where HealthDoers fails to fulfil its obligations under this Agreement during the recruitment and onboarding process.
If We partly deliver Our obligations under this Agreement We will credit to You the difference between the parts completed and pending on a pro rata basis.

4. Obligations

You agree to:

promptly respond to all reasonable requests from HealthDoers to enable Us to deliver Our obligations under the Agreement;
confirm all communications in writing;
promptly notify Us of any issues, concerns or disputes with respect to the Agreement;
ensure that any and all work done by Our HealthDoer is legal in any jurisdiction in which You operate, and that any clinical or regulated activity supervised by You complies with applicable Australian healthcare regulation (including AHPRA, NDIS Practice Standards, Medicare and the Privacy Act 1988 (Cth));
provide clear written policies, scripts and standard operating procedures for any patient-facing, billing or clinical-adjacent work performed by Your HealthDoer on Your behalf;
pay Our Fees on time and in full; and
acknowledge that HealthDoers will increase the Fees specified in any executed Work Order annually by 5% on the anniversary of the Effective Date, including a 5% increase to the security deposit held.

A breach of clause 4(f) allows HealthDoers to terminate the Agreement with immediate effect.

5. Non-Solicitation

During the term of engagement with HealthDoers and for a period of 1 year thereafter (the “Non-solicitation Period“), You, including any related entities, agree not to directly or indirectly solicit, hire, employ, contract, engage, or endorse for recruitment purposes any HealthDoer or any HealthDoer affiliated with HealthDoers. This restriction includes candidates presented by HealthDoers during any and all onboarding activities, irrespective of recruitment outcome.

6. Term and Termination

The term of this Agreement is ongoing unless terminated. You can terminate this Agreement at any time by giving HealthDoers 30 days written notice.
If You want to employ the HealthDoer directly or indirectly through another service provider or another entity or mechanism within the Non-solicitation Period You will:
1. make a one-off payment of 50% of the annualised contract value of the HealthDoer’s rate if they are off-boarded from HealthDoers within 6 months of their first working day;
2. make a one-off payment of 35% of the annualised contract value of the HealthDoer’s rate if they are off-boarded from HealthDoers within 6–12 months of their first working day;
3. make a one-off payment of 18% of the annualised contract value of the HealthDoer’s rate if they are off-boarded from HealthDoers after 12 months of their first working day.
In the event You terminate the Agreement pursuant to sub-clause 6(a), or the Agreement is terminated by HealthDoers pursuant to the termination provisions set out in this Agreement, You agree that HealthDoers may continue to engage the HealthDoer.
You acknowledge Your Security Deposit may be used to offset amounts owed to Us according to clause 6(b).
Upon termination of this Agreement, clauses 7 and 8 survive termination of this Agreement. The expiry or termination of this Agreement will not affect the accrued rights of the parties including any amounts owed by You to Us.

7. Confidential Information and Patient Data

The parties and their staff and contractors may have access to financial, clinical, operational or marketing information, trade secrets, patient or NDIS-participant data, and know-how in relation to, developed by or on behalf of the other party, which information is not in the public domain, confidential or proprietary whether or not identified as such (Information). Each party agrees to keep the other party’s Information confidential and not to disclose the other party’s Information to third parties without prior written consent.
You acknowledge and agree that patient and health information accessed by HealthDoers staff in the course of providing the HealthDoer Scope remains under Your control as the responsible healthcare provider, and that HealthDoers handles such information strictly as Your service provider under Your instructions, policies and the Australian Privacy Principles. Our Privacy Policy at /privacy/ describes how We treat health information handled on Your behalf.

8. HealthDoer Scope Provided On “As Is” Basis

You acknowledge and agree that HealthDoers staff are solely responsible for delivering the HealthDoer Scope based on Your instructions and for all work performed, specifically with respect to the results thereof and not the means and methods of performing such work. HealthDoers provides no express warranty of, will have no implied warranty of, and will have no responsibility for, quality of the HealthDoer Scope, although We will be happy to find a replacement HealthDoer if required. HealthDoers disclaims all express and implied warranties for the HealthDoer Scope and tasks carried out, including, without limitation, warranties of non-infringement, merchantability, fitness for a particular purpose, and any warranty of clinical suitability. As such, You agree to hold HealthDoers and their respective directors (the “Directors“) harmless and indemnify the Directors harmless from and against all actions, claims, demands or proceedings which may be instituted against the Directors. As between You and HealthDoers, deliverables and the HealthDoer Scope are provided “as is”.
Paragraph (a) covers all liabilities, losses, damages, costs and expenses (including reasonable legal costs and expenses) which may be suffered or incurred by the Directors in connection with or arising out of this engagement. The indemnity and other rights and obligations in this clause extend to the maximum extent permitted by law and remain in full force and effect notwithstanding termination for whatever cause of this engagement.
You expressly understand and agree that HealthDoers and its personnel shall not be liable to You for any direct, indirect, incidental, special, consequential or exemplary damages which may be incurred by You, however caused and under any theory of liability; including, but not limited to: any loss of profit (incurred directly or indirectly), any loss of goodwill or business reputation, any clinical, regulatory or compliance liability arising from Your operations, death or personal injury, and any other intangible loss.

9. Governing Law

This engagement is governed by and construed in accordance with the laws of Victoria, Australia. Both parties irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in, or the courts of appeal of, Victoria.

10. Severability

Any provision of this Agreement will be read down to the extent necessary to prevent that provision or this Agreement being invalid, voidable or unenforceable in the circumstances.
If despite this clause, a provision of this Agreement is still invalid or voidable:
1. if the provision would not be invalid or voidable if a word or words were omitted, that word or those words will be deleted; and
2. in any other case, the whole provision will be deleted and the remainder of this Agreement will continue to have full force and effect.

11. Assignment

Either party may assign their rights under this Agreement to any bodies corporate, assigns or successors following prior written advice to the other party.

12. Relationship

The relationship between the parties is one of independent contractors. No party nor their employees or agents has the authority to bind the other party by contract or otherwise.

13. Computers & Equipment

Unless agreed prior in written communication, the Client is responsible for providing access to specific software or tools (apart from computer and internet connection) required to perform their tasks, including practice management software, electronic medication records, billing platforms, phone dialling, VOIP and messaging systems if applicable.
You authorise HealthDoers employees and contractors to use personal computers, personal mobile devices, and home internet services, subject to any additional security or device-management requirements You communicate to Us in writing in respect of clinical or patient-facing work.
Please promptly notify HealthDoers if You need any additional infrastructure or software that exceeds the scope of clause 13(i). HealthDoers cannot be held responsible for any losses or damages resulting from remotely deployed hardware or a data or similar breach caused by a HealthDoer’s computer setup as described under this section 13. Upon receiving this notification, HealthDoers will provide You with the costs for an appropriate solution. This will be invoiced upon Your approval, in accordance with the associated terms and conditions for that specific software or solution.
You warrant that any software used by the HealthDoer, whether provided by You or by HealthDoers on Your behalf, shall be used properly, lawfully, and strictly in accordance with all applicable licence terms, end-user agreements, and related conditions. You further agree to indemnify and hold harmless HealthDoers against any claims, losses, or liabilities arising from any breach of this warranty.