Allied Health Groups Inbox & Admin Support Staff Triage incoming healthcare business emails and apply priority-based response protocols Draft and send routine responses to patient and referrer enquiries Route clinical and operational correspondence to the correct team member Manage shared inboxes and ensure response time targets are met Learn more
Allied Health Groups Procurement Assistants Raise and track purchase orders for clinical and operational supplies Liaise with approved suppliers on delivery timelines and order status Reconcile supplier invoices against purchase orders and delivery records Maintain the approved supplier register and procurement documentation Learn more
Allied Health Groups Reporting & Analytics Assistants Build and maintain operational and clinical performance dashboards Extract and clean data from practice management and finance systems Prepare weekly and monthly management reports for leadership review Analyse NDIS billing, Medicare claim and revenue cycle data Learn more
Allied Health Groups Workflow Coordinators Map and document existing clinical and administrative workflows Identify and escalate workflow bottlenecks to operations management Coordinate cross-team handoffs and ensure tasks reach the right person Maintain workflow documentation and process guides for all departments Learn more
Allied Health Groups Quality Assurance Assistants Monitor clinical and operational KPIs against quality benchmarks Coordinate internal audits and compile audit finding reports Maintain the incident register and track corrective action completion Document quality improvement initiatives and outcomes achieved Learn more
Allied Health Groups Accreditation Support Staff Map healthcare business documentation against AGPAL, QIP or NDIS standards Compile and organise evidence portfolios for accreditation submissions Coordinate staff contributions to accreditation questionnaires and forms Maintain an accreditation tracker with milestone and deadline visibility Learn more
Allied Health Groups Compliance Coordinators Maintain compliance registers for AHPRA, NDIS and WHS obligations Track and coordinate staff credential and registration renewals Prepare and file documentation for regulatory audits and reviews Monitor changes to Australian healthcare compliance requirements Learn more
Allied Health Groups Operations Assistants Assist management with day-to-day operational administration tasks Coordinate communications between departments and external providers Maintain internal documentation, SOPs and procedure registers Track operational tasks and escalate issues to relevant managers Learn more
Allied Health Groups CRM Administrators Maintain and update contact records across the healthcare business CRM Segment patient and referrer databases for targeted communications Monitor lead pipelines and flag follow-up actions for the team Build and send email campaigns to referrer and patient audiences Learn more
Allied Health Groups Data Entry Specialists Enter and update patient records in practice management systems Process NDIS service delivery logs and progress note data Transfer clinical referral and intake information into databases Perform data validation and identify entry errors for correction Learn more
Allied Health Groups Bookkeepers Manage accounts payable and receivable for the healthcare business Perform regular bank reconciliations and transaction coding Prepare and lodge Business Activity Statements (BAS) Reconcile Medicare, private health and NDIS claim payments Learn more
Allied Health Groups Payroll Officers Process fortnightly or monthly payroll for clinical and admin staff Apply correct healthcare award rates and shift penalty loadings Manage Single Touch Payroll (STP) reporting to the ATO Calculate and process leave entitlements and termination payments Learn more
Allied Health Groups HR & Recruitment Assistants Post job advertisements and manage candidate pipeline activity Screen applications and schedule recruitment interviews Coordinate onboarding documentation and staff file creation Maintain HR records and track compliance certification renewals Learn more
Allied Health Groups Practice Coordinators Schedule and confirm patient appointments across multiple practitioners Manage referral intake and clinical correspondence routing Coordinate NDIS participant bookings and plan documentation Liaise with allied health teams to manage daily healthcare business logistics Learn more
Allied Health Groups Healthcare Executive Assistants Manage complex executive calendars and travel arrangements Prepare board packs, reports and meeting minutes Coordinate stakeholder communications on behalf of leadership Maintain confidential records and executive correspondence Learn more
Allied Health Groups Progress Note Administrators Collect and collate progress notes from support workers after each shift Review notes for completeness, accuracy, and NDIS compliance standards Format and upload approved progress notes to participant management systems Follow up workers with incomplete or missing progress note submissions Learn more
Home Care & Community Care NDIS Accounts Support Submit and reconcile bulk NDIS payment requests via the portal Identify and resolve payment exceptions and claim rejection errors Maintain participant-level financial records and transaction histories Reconcile provider invoices against approved plan budgets and categories Learn more
Home Care & Community Care Shift Scheduling Coordinators Publish and distribute daily and weekly support worker shift schedules Coordinate urgent shift coverage for sick leave and no-shows Confirm shift acceptance with workers and notify participants of changes Record all scheduling activity and shift variances accurately Learn more
NDIS Providers Service Agreement Administrators Draft NDIS service agreements aligned to participant plan and funding Issue agreements for participant and nominee review and signature Maintain the organisation-wide service agreement register and renewal schedule Process amendments when participant plans or service needs change Learn more
NDIS Providers Participant Onboarding Coordinators Coordinate full onboarding workflow for newly accepted NDIS participants Prepare and issue service agreements and Welcome Pack documentation Verify plan details, goals, and funded supports prior to service commencement Set up participant records accurately in practice management systems Learn more
Allied Health Groups Compliance & Documentation Officers Maintain NDIS Practice Standards compliance documentation and evidence Coordinate policy review cycles and version-controlled document libraries Prepare audit packs and evidence registers for NDIS certification audits Monitor regulatory updates and brief management on compliance changes Learn more
Allied Health Groups Incident Reporting Administrators Receive, triage, and classify incident notifications by severity type Prepare and submit reportable incident reports to NDIS Commission Maintain accurate, timestamped incident registers and follow-up records Coordinate with team leaders on post-incident investigation documentation Learn more
Home Care & Community Care Community Care Coordinators Coordinate community service referrals and provider introductions Maintain participant care plans and review documentation schedules Liaise with allied health, housing, and community support services Track participant goal progress and document outcomes accurately Learn more
Allied Health Groups Disability Service Administrators Maintain participant and worker records to NDIS Quality and Safeguards standards Coordinate administrative workflows across support and clinical teams Prepare documentation packages for NDIS registration and audits Track policy and procedure version control and staff acknowledgements Learn more
Home Care & Community Care SIL Administration Staff Maintain SIL property and participant documentation records Support preparation and submission of SIL quotes to NDIA Coordinate rostering administration for SIL house support workers Record and track household incident and behaviour support notes Learn more
Home Care & Community Care Rostering Coordinators Build and distribute weekly disability support worker rosters Match support workers to participants based on plan requirements Manage shift swaps, leave requests, and urgent coverage gaps Communicate schedule changes to workers and participants promptly Learn more
NDIS Providers Plan Management Assistants Process and verify provider invoices against NDIS plan budgets Submit payment requests via the NDIS myplace portal accurately Reconcile participant funding across support categories monthly Manage provider registration checks and payment term records Learn more
NDIS Providers Support Coordination Assistants Maintain and update participant support coordination files Coordinate provider bookings and confirm service delivery schedules Track plan budget utilisation and flag funding concerns early Prepare meeting agendas, notes, and follow-up action lists Learn more
Allied Health Groups NDIS Admin Assistants Perform accurate data entry into NDIS management platforms File and organise participant documents and service records Prepare standard reports and administrative correspondence Process incoming forms and route to relevant team members Learn more
NDIS Providers NDIS Intake Officers Receive, triage, and action inbound NDIS referrals promptly Verify participant NDIS plan details and funding eligibility Conduct initial intake calls and document participant needs Prepare intake forms and upload to participant management systems Learn more
Allied Health Groups NDIS Virtual Assistants Manage participant correspondence and inbox triage daily Schedule appointments and coordinate calendar across support teams Prepare and file NDIS-compliant documentation and records Liaise with participants, families, and support coordinators Learn more
Medical & Clinic Support Radiology Admin Support Book radiology and imaging appointments from clinician referral requests Communicate pre-imaging preparation requirements and contraindications to patients Coordinate contrast and special procedure pre-authorisations with radiology providers Track outstanding imaging results and follow up with radiology providers Learn more
Medical & Clinic Support Pathology Booking Coordinators Generate and process pathology referral requests from clinical instructions Communicate patient preparation and fasting requirements before collection Coordinate with pathology providers regarding collection appointments Track outstanding pathology results and follow up with laboratories Learn more
Medical & Clinic Support Dental Admin Support Process and reconcile daily dental billing and health fund claims Audit treatment records against billing codes for compliance accuracy Manage dental practice compliance documentation and equipment registers Coordinate dental laboratory job tracking and return scheduling Learn more
Medical & Clinic Support Dental Receptionists Manage dental appointment scheduling across multiple dental chairs Handle new patient registration and dental history intake forms Process HICAPS health fund claims and quote out-of-pocket costs Send appointment confirmations and recall reminder communications Learn more
Medical & Clinic Support Cosmetic Practice Coordinators Schedule cosmetic consultation and treatment appointments Coordinate patient treatment plans across multiple modalities and practitioners Send pre-procedure instructions and post-care follow-up communications Manage treatment package documentation, deposits, and payment tracking Learn more
Medical & Clinic Support IVF Practice Admin Support Coordinate patient cycle schedules and monitoring appointment sequences Manage PBS-subsidised IVF treatment documentation and claim submissions Obtain and file patient consent forms for each treatment stage Liaise with pathology, radiology, and pharmacy on cycle-related services Learn more
Allied Health Groups Specialist Practice Coordinators Triage incoming specialist referrals and assign appointment priority Coordinate pre-authorisation and health fund approvals before procedures Schedule and confirm specialist appointments and procedure bookings Prepare patient information packs and pre-procedural instructions Learn more
Allied Health Groups Prescription Admin Support Process patient repeat prescription requests through healthcare business workflow Coordinate clinician approval for repeat scripts and authority prescriptions Liaise with pharmacies regarding script queries and dispensing confirmation Maintain accurate medication history records in the healthcare business PMS Learn more
Allied Health Groups Healthcare Customer Support Staff Handle inbound patient enquiries via phone, email, and live chat Resolve general appointment, billing, and service questions Escalate clinical enquiries to appropriate clinical team members Manage patient complaints and feedback with empathy and professionalism Learn more
Allied Health Groups Practice Operations Assistants Coordinate consumable and supply ordering from preferred vendors Maintain compliance registers including equipment calibration and staff certifications Assist with staff onboarding documentation and induction scheduling Process and file incoming correspondence and administrative paperwork Learn more
Allied Health Groups Accounts Receivable Staff Generate and issue invoices for private, health fund, and self-managed patients Match incoming payments to outstanding invoices and reconcile daily Follow up overdue accounts via phone and written correspondence Liaise with health funds regarding unpaid or disputed claims Learn more
Allied Health Groups Medicare Billing Support Submit bulk-bill and private Medicare claims via ECLIPSE Audit clinical notes to verify appropriate MBS item number assignment Resolve Medicare claim rejections and amend coding errors Monitor outstanding Medicare payments and initiate follow-up Learn more
Allied Health Groups Medical Billing Assistants Process Medicare and DVA claims through ECLIPSE or Tyro Assign and verify MBS item numbers against clinical documentation Identify and resubmit rejected or incomplete claims Reconcile daily billing against payments received and outstanding balances Learn more
Allied Health Groups Recall & Rebooking Coordinators Identify patients overdue for recall using PMS reports and filters Conduct outbound recall calls, SMS, and email outreach campaigns Rebook lapsed patients and document recall outcomes in the PMS Manage chronic disease management review scheduling lists Learn more
Allied Health Groups Patient Follow-Up Coordinators Contact patients following consultations, procedures, or test results Confirm specialist referral attendance and obtain outcome letters Follow up on outstanding pathology or radiology results Document all follow-up actions in the healthcare business's patient management system Learn more
Allied Health Groups Clinical Intake Coordinators Conduct new patient intake via phone, email, or online portal Collect and verify Medicare, health insurance, and referral details Obtain and record patient consent and privacy acknowledgements Enter structured intake data accurately into the healthcare business PMS Learn more
Allied Health Groups Medical Scribes Document consultation notes in real time from clinician dictation or recording Accurately record history, examination findings, and clinical assessments Enter structured data into healthcare business EMR during or after consultations Draft referral letters and clinical summaries from consultation records Learn more
Allied Health Groups Medical Secretaries Manage clinician diary, scheduling, and appointment confirmations Draft, format, and send clinical correspondence and referral letters Liaise with hospitals, specialists, and allied health on behalf of clinicians Handle sensitive patient communications with confidentiality and care Learn more
Allied Health Groups Medical Administrators Maintain and update clinical policies and procedure documentation Coordinate practitioner credentialing and registration renewals Manage staff rosters, leave records, and HR administrative tasks Oversee supply ordering and clinical consumables tracking Learn more
Allied Health Groups Telehealth Coordinators Schedule and confirm patient telehealth appointments Send pre-consultation platform links and technical instructions Obtain and record patient consent for telehealth sessions Liaise with clinicians regarding session preparation requirements Learn more
Allied Health Groups Patient Care Coordinators Coordinate patient care plans with clinical team members Follow up with patients post-consultation and post-procedure Liaise with specialists, allied health, and external providers Track referral outcomes and appointment attendance Learn more
Allied Health Groups Appointment Setters Make outbound calls to schedule patient appointments Respond to inbound booking enquiries by phone and email Confirm, reschedule, and send appointment reminders Maintain accurate booking records in the healthcare business's PMS Learn more
Allied Health Groups Virtual Front Desk Staff Greet and triage patient enquiries across phone and email Manage daily appointment schedules and waitlists Process patient registration forms and consent documentation Coordinate with on-site staff via healthcare business communication tools Learn more
Allied Health Groups Medical Receptionists Answer inbound patient calls and manage enquiry queues Book, reschedule, and confirm patient appointments Process new patient registrations and intake paperwork Handle referral receipts and specialist booking coordination Learn more
Allied Health Groups Medical Virtual Assistants Manage clinician inboxes and patient correspondence daily Update and maintain electronic health records accurately Coordinate appointment scheduling across multiple practitioners Prepare referral letters and clinical documentation drafts Learn more
Allied Health Groups Reputation Management Assistants Monitor healthcare business reviews daily across Google, Healthengine, and Facebook Draft and schedule professional responses to positive and negative reviews Flag potentially defamatory or non-compliant reviews for legal escalation Run post-appointment review request campaigns via email and SMS Learn more
Allied Health Groups Live Chat Support Respond to live website chat enquiries within defined response time targets Answer common questions about services, locations, fees, and availability Guide patients through online booking systems and intake processes Capture lead details and log enquiries in healthcare business CRM or helpdesk tools Learn more
Allied Health Groups Lead Follow-Up Staff Contact inbound leads within agreed response time SLAs Qualify leads against healthcare business service offerings and patient suitability Answer general FAQs about services, fees, and NDIS eligibility Log all lead interactions accurately in CRM or practice management software Learn more
Allied Health Groups Email Marketing Coordinators Build and manage patient email lists with compliant opt-in segmentation Write and design email campaigns using healthcare business branding guidelines Set up automated sequences for new patient onboarding and recall Monitor open rates, click-through rates, and unsubscribe metrics Learn more
Allied Health Groups Patient Engagement Coordinators Execute automated and manual patient recall and reminder campaigns Follow up with patients post-appointment to capture satisfaction feedback Re-engage lapsed patients with personalised outreach sequences Support NDIS participant communication in line with plan requirements Learn more
Allied Health Groups Google Ads Assistants Build and launch Google Search campaigns targeting Australian patient audiences Research and structure healthcare-specific keyword groups and negative lists Write ad copy compliant with Australian healthcare advertising guidelines Monitor daily spend, quality scores, and conversion tracking accuracy Learn more
Allied Health Groups SEO Assistants Conduct healthcare-specific keyword research for Australian search markets Optimise on-page meta titles, descriptions, headings, and schema markup Build and manage local citations and Google Business Profile content Perform regular technical audits and flag issues for resolution Learn more
Allied Health Groups Content Coordinators Develop monthly content calendars aligned to healthcare business marketing goals Write blog posts and patient education articles in plain Australian English Edit and proofread clinical content for accuracy and compliance Upload and format content within healthcare business CMS platforms Learn more
Allied Health Groups Social Media Coordinators Plan and schedule weekly social media content across platforms Write patient-centred captions aligned with AHPRA social media guidelines Moderate comments and respond to patient enquiries promptly Research trending healthcare topics relevant to Australian audiences Learn more
Allied Health Groups Healthcare Marketing Assistants Coordinate marketing campaigns across digital and print channels Draft healthcare business promotions aligned with Australian health advertising standards Manage marketing calendars and liaise with internal stakeholders Compile and present monthly performance reports to healthcare business managers Learn more
Allied Health Groups Referral Coordinators Receive, log, and triage inbound referrals by source and urgency Follow up outstanding GP and specialist referrals proactively Coordinate NDIS support coordinator referrals and response timelines Confirm funding eligibility before booking assessment appointments Learn more
Allied Health Groups Therapy Report Formatting Staff Format draft therapy reports to discipline-specific NDIS standards Apply practice branding, headings, and referencing conventions Proofread for clinical language accuracy and consistency Cross-check report recommendations against assessment findings Learn more
Allied Health Groups Clinical Note Preparation Staff Draft session notes from therapist dictations and audio summaries Format NDIS progress notes to NDIA-accepted standards Cross-reference notes against treatment plan goals Prepare notes in practice management software for clinician sign-off Learn more
Allied Health Groups Care Plan Administrators Create and maintain client care plan documentation in clinical systems Schedule annual and interim care plan reviews with clinicians Update care plans following goal achievement or NDIS plan changes Ensure care plan goals align with current NDIS funding and support categories Learn more
Allied Health Groups Client Intake Coordinators Respond to new client enquiries via phone, email, and web form Verify referral source and confirm funding eligibility Check NDIS plan details and confirm service agreement scope Collect and process consent and intake documentation Learn more
Allied Health Groups Therapy Scheduling Coordinators Manage daily and weekly therapy appointment schedules Fill cancellation slots from active waitlists proactively Coordinate group therapy rosters and room allocations Send appointment confirmations and 48-hour reminder communications Learn more
Allied Health Groups Functional Capacity Assessment Admin Support Manage FCA referral intake and triage by assessment type Schedule assessors and coordinate participant appointments Prepare consent documentation and pre-assessment information packs Format draft FCA reports to NDIS submission standards Learn more
Allied Health Groups NDIS Documentation Assistants Draft and update NDIS service agreements for participants Prepare plan review supporting documentation and evidence packages Maintain accurate participant records in NDIS management platforms Complete NDIS Progress Report templates for therapist sign-off Learn more
Allied Health Groups Behaviour Support Admin Staff Format and file Behaviour Support Plans to NDIS standards Prepare restrictive practice authorisation documentation Track interim and comprehensive BSP review timelines Coordinate participant, carer, and support coordinator correspondence Learn more
Allied Health Groups Dietitian Admin Support Process EPC and chronic disease management referrals Schedule initial consultations and group nutrition programs Coordinate NDIS dietary support plan documentation Prepare client correspondence and nutritional program resources Learn more
Allied Health Groups Psychology Admin Assistants Process Mental Health Treatment Plan referrals and GP letters Manage Medicare Better Access session tracking and billing Handle NDIS psychosocial support plan correspondence Coordinate waitlist management for high-demand psychology services Learn more
Allied Health Groups Exercise Physiology Admin Staff Process chronic disease management referrals and EPC claims Schedule NDIS exercise program sessions and reviews Prepare exercise program documentation for clinician review Manage GP correspondence and outcome reporting requirements Learn more
Allied Health Groups Physiotherapy Admin Support Manage high-volume appointment scheduling and cancellation lists Process Medicare, DVA, and WorkCover billing claims Handle GP referral intake and triage for prioritisation Send exercise program follow-up reminders to patients Learn more
Allied Health Groups Speech Pathology Admin Assistants Schedule speech assessments, reviews, and group sessions Prepare AAC device NDIS funding requests and quoting Coordinate with schools, carers, and support coordinators Format and proofread speech pathology therapy reports Learn more
Allied Health Groups OT Admin Assistants Schedule OT assessments and home visits for clinicians Prepare AT funding requests and NDIS quote documentation Process home modification referrals and liaise with providers Manage client waitlists and send appointment reminders Learn more
Allied Health Groups Therapy Assistants Prepare therapy program materials and session resources Record client attendance and session participation notes Update therapy goal trackers and progress documentation Schedule group therapy and individual follow-up sessions Learn more
Allied Health Groups Allied Health Assistants Record and file session outcomes and progress notes Track client goals and update care plan documentation Coordinate equipment orders and consumables inventory Prepare outcome measure data for clinician review Learn more
Allied Health Groups Allied Health Virtual Assistants Manage practitioner calendars and appointment scheduling Handle inbound referrals and triage patient enquiries Prepare and send NDIS service agreements to clients Coordinate telehealth links and pre-appointment reminders Learn more
Medical & Clinic Support Virtual Receptionist Answer inbound and outbound patient calls professionally Book, confirm, reschedule and triage patient appointments Manage the healthcare business inbox, messages and patient correspondence Process new patient registrations, intake and consent forms Learn more