Support Coordination

Offshore support for support coordinators — participant onboarding, service agreements, progress notes, plan tracking and documentation.

Allied Health Groups

Accounts Receivable Staff

  • Generate and issue invoices for private, health fund, and self-managed patients
  • Match incoming payments to outstanding invoices and reconcile daily
  • Follow up overdue accounts via phone and written correspondence
  • Liaise with health funds regarding unpaid or disputed claims
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Allied Health Groups

Accreditation Support Staff

  • Map healthcare business documentation against AGPAL, QIP or NDIS standards
  • Compile and organise evidence portfolios for accreditation submissions
  • Coordinate staff contributions to accreditation questionnaires and forms
  • Maintain an accreditation tracker with milestone and deadline visibility
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Allied Health Groups

Allied Health Assistants

  • Record and file session outcomes and progress notes
  • Track client goals and update care plan documentation
  • Coordinate equipment orders and consumables inventory
  • Prepare outcome measure data for clinician review
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Allied Health Groups

Behaviour Support Admin Staff

  • Format and file Behaviour Support Plans to NDIS standards
  • Prepare restrictive practice authorisation documentation
  • Track interim and comprehensive BSP review timelines
  • Coordinate participant, carer, and support coordinator correspondence
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Allied Health Groups

Bookkeepers

  • Manage accounts payable and receivable for the healthcare business
  • Perform regular bank reconciliations and transaction coding
  • Prepare and lodge Business Activity Statements (BAS)
  • Reconcile Medicare, private health and NDIS claim payments
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Allied Health Groups

Care Plan Administrators

  • Create and maintain client care plan documentation in clinical systems
  • Schedule annual and interim care plan reviews with clinicians
  • Update care plans following goal achievement or NDIS plan changes
  • Ensure care plan goals align with current NDIS funding and support categories
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Allied Health Groups

Client Intake Coordinators

  • Respond to new client enquiries via phone, email, and web form
  • Verify referral source and confirm funding eligibility
  • Check NDIS plan details and confirm service agreement scope
  • Collect and process consent and intake documentation
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Allied Health Groups

Clinical Intake Coordinators

  • Conduct new patient intake via phone, email, or online portal
  • Collect and verify Medicare, health insurance, and referral details
  • Obtain and record patient consent and privacy acknowledgements
  • Enter structured intake data accurately into the healthcare business PMS
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Allied Health Groups

Compliance & Documentation Officers

  • Maintain NDIS Practice Standards compliance documentation and evidence
  • Coordinate policy review cycles and version-controlled document libraries
  • Prepare audit packs and evidence registers for NDIS certification audits
  • Monitor regulatory updates and brief management on compliance changes
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Allied Health Groups

Compliance Coordinators

  • Maintain compliance registers for AHPRA, NDIS and WHS obligations
  • Track and coordinate staff credential and registration renewals
  • Prepare and file documentation for regulatory audits and reviews
  • Monitor changes to Australian healthcare compliance requirements
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Allied Health Groups

CRM Administrators

  • Maintain and update contact records across the healthcare business CRM
  • Segment patient and referrer databases for targeted communications
  • Monitor lead pipelines and flag follow-up actions for the team
  • Build and send email campaigns to referrer and patient audiences
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Allied Health Groups

Data Entry Specialists

  • Enter and update patient records in practice management systems
  • Process NDIS service delivery logs and progress note data
  • Transfer clinical referral and intake information into databases
  • Perform data validation and identify entry errors for correction
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Allied Health Groups

Disability Service Administrators

  • Maintain participant and worker records to NDIS Quality and Safeguards standards
  • Coordinate administrative workflows across support and clinical teams
  • Prepare documentation packages for NDIS registration and audits
  • Track policy and procedure version control and staff acknowledgements
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Allied Health Groups

Functional Capacity Assessment Admin Support

  • Manage FCA referral intake and triage by assessment type
  • Schedule assessors and coordinate participant appointments
  • Prepare consent documentation and pre-assessment information packs
  • Format draft FCA reports to NDIS submission standards
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Allied Health Groups

HR & Recruitment Assistants

  • Post job advertisements and manage candidate pipeline activity
  • Screen applications and schedule recruitment interviews
  • Coordinate onboarding documentation and staff file creation
  • Maintain HR records and track compliance certification renewals
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Allied Health Groups

Inbox & Admin Support Staff

  • Triage incoming healthcare business emails and apply priority-based response protocols
  • Draft and send routine responses to patient and referrer enquiries
  • Route clinical and operational correspondence to the correct team member
  • Manage shared inboxes and ensure response time targets are met
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Allied Health Groups

Incident Reporting Administrators

  • Receive, triage, and classify incident notifications by severity type
  • Prepare and submit reportable incident reports to NDIS Commission
  • Maintain accurate, timestamped incident registers and follow-up records
  • Coordinate with team leaders on post-incident investigation documentation
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Home Care & Community Care

NDIS Accounts Support

  • Submit and reconcile bulk NDIS payment requests via the portal
  • Identify and resolve payment exceptions and claim rejection errors
  • Maintain participant-level financial records and transaction histories
  • Reconcile provider invoices against approved plan budgets and categories
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Allied Health Groups

NDIS Admin Assistants

  • Perform accurate data entry into NDIS management platforms
  • File and organise participant documents and service records
  • Prepare standard reports and administrative correspondence
  • Process incoming forms and route to relevant team members
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Allied Health Groups

NDIS Documentation Assistants

  • Draft and update NDIS service agreements for participants
  • Prepare plan review supporting documentation and evidence packages
  • Maintain accurate participant records in NDIS management platforms
  • Complete NDIS Progress Report templates for therapist sign-off
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NDIS Providers

NDIS Intake Officers

  • Receive, triage, and action inbound NDIS referrals promptly
  • Verify participant NDIS plan details and funding eligibility
  • Conduct initial intake calls and document participant needs
  • Prepare intake forms and upload to participant management systems
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Allied Health Groups

Operations Assistants

  • Assist management with day-to-day operational administration tasks
  • Coordinate communications between departments and external providers
  • Maintain internal documentation, SOPs and procedure registers
  • Track operational tasks and escalate issues to relevant managers
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NDIS Providers

Participant Onboarding Coordinators

  • Coordinate full onboarding workflow for newly accepted NDIS participants
  • Prepare and issue service agreements and Welcome Pack documentation
  • Verify plan details, goals, and funded supports prior to service commencement
  • Set up participant records accurately in practice management systems
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Allied Health Groups

Payroll Officers

  • Process fortnightly or monthly payroll for clinical and admin staff
  • Apply correct healthcare award rates and shift penalty loadings
  • Manage Single Touch Payroll (STP) reporting to the ATO
  • Calculate and process leave entitlements and termination payments
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NDIS Providers

Plan Management Assistants

  • Process and verify provider invoices against NDIS plan budgets
  • Submit payment requests via the NDIS myplace portal accurately
  • Reconcile participant funding across support categories monthly
  • Manage provider registration checks and payment term records
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Allied Health Groups

Practice Coordinators

  • Schedule and confirm patient appointments across multiple practitioners
  • Manage referral intake and clinical correspondence routing
  • Coordinate NDIS participant bookings and plan documentation
  • Liaise with allied health teams to manage daily healthcare business logistics
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Allied Health Groups

Practice Operations Assistants

  • Coordinate consumable and supply ordering from preferred vendors
  • Maintain compliance registers including equipment calibration and staff certifications
  • Assist with staff onboarding documentation and induction scheduling
  • Process and file incoming correspondence and administrative paperwork
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Allied Health Groups

Procurement Assistants

  • Raise and track purchase orders for clinical and operational supplies
  • Liaise with approved suppliers on delivery timelines and order status
  • Reconcile supplier invoices against purchase orders and delivery records
  • Maintain the approved supplier register and procurement documentation
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Allied Health Groups

Progress Note Administrators

  • Collect and collate progress notes from support workers after each shift
  • Review notes for completeness, accuracy, and NDIS compliance standards
  • Format and upload approved progress notes to participant management systems
  • Follow up workers with incomplete or missing progress note submissions
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Allied Health Groups

Quality Assurance Assistants

  • Monitor clinical and operational KPIs against quality benchmarks
  • Coordinate internal audits and compile audit finding reports
  • Maintain the incident register and track corrective action completion
  • Document quality improvement initiatives and outcomes achieved
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Allied Health Groups

Referral Coordinators

  • Receive, log, and triage inbound referrals by source and urgency
  • Follow up outstanding GP and specialist referrals proactively
  • Coordinate NDIS support coordinator referrals and response timelines
  • Confirm funding eligibility before booking assessment appointments
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Allied Health Groups

Reporting & Analytics Assistants

  • Build and maintain operational and clinical performance dashboards
  • Extract and clean data from practice management and finance systems
  • Prepare weekly and monthly management reports for leadership review
  • Analyse NDIS billing, Medicare claim and revenue cycle data
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Home Care & Community Care

Rostering Coordinators

  • Build and distribute weekly disability support worker rosters
  • Match support workers to participants based on plan requirements
  • Manage shift swaps, leave requests, and urgent coverage gaps
  • Communicate schedule changes to workers and participants promptly
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NDIS Providers

Service Agreement Administrators

  • Draft NDIS service agreements aligned to participant plan and funding
  • Issue agreements for participant and nominee review and signature
  • Maintain the organisation-wide service agreement register and renewal schedule
  • Process amendments when participant plans or service needs change
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Home Care & Community Care

Shift Scheduling Coordinators

  • Publish and distribute daily and weekly support worker shift schedules
  • Coordinate urgent shift coverage for sick leave and no-shows
  • Confirm shift acceptance with workers and notify participants of changes
  • Record all scheduling activity and shift variances accurately
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NDIS Providers

Support Coordination Assistants

  • Maintain and update participant support coordination files
  • Coordinate provider bookings and confirm service delivery schedules
  • Track plan budget utilisation and flag funding concerns early
  • Prepare meeting agendas, notes, and follow-up action lists
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Allied Health Groups

Workflow Coordinators

  • Map and document existing clinical and administrative workflows
  • Identify and escalate workflow bottlenecks to operations management
  • Coordinate cross-team handoffs and ensure tasks reach the right person
  • Maintain workflow documentation and process guides for all departments
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Allied Health Groups

Allied Health Virtual Assistants

  • Manage practitioner calendars and appointment scheduling
  • Handle inbound referrals and triage patient enquiries
  • Prepare and send NDIS service agreements to clients
  • Coordinate telehealth links and pre-appointment reminders
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Allied Health Groups

NDIS Virtual Assistants

  • Manage participant correspondence and inbox triage daily
  • Schedule appointments and coordinate calendar across support teams
  • Prepare and file NDIS-compliant documentation and records
  • Liaise with participants, families, and support coordinators
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Allied Health Groups

Healthcare Executive Assistants

  • Manage complex executive calendars and travel arrangements
  • Prepare board packs, reports and meeting minutes
  • Coordinate stakeholder communications on behalf of leadership
  • Maintain confidential records and executive correspondence
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