Physiotherapy Practices

Pre-vetted offshore admin and clinical support staff trained for Australian physiotherapy practices — reception, scheduling, referrals, billing and clinical notes.

Allied Health Groups

Accounts Receivable Staff

  • Generate and issue invoices for private, health fund, and self-managed patients
  • Match incoming payments to outstanding invoices and reconcile daily
  • Follow up overdue accounts via phone and written correspondence
  • Liaise with health funds regarding unpaid or disputed claims
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Accreditation Support Staff

  • Map healthcare business documentation against AGPAL, QIP or NDIS standards
  • Compile and organise evidence portfolios for accreditation submissions
  • Coordinate staff contributions to accreditation questionnaires and forms
  • Maintain an accreditation tracker with milestone and deadline visibility
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Allied Health Groups

Allied Health Assistants

  • Record and file session outcomes and progress notes
  • Track client goals and update care plan documentation
  • Coordinate equipment orders and consumables inventory
  • Prepare outcome measure data for clinician review
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Appointment Setters

  • Make outbound calls to schedule patient appointments
  • Respond to inbound booking enquiries by phone and email
  • Confirm, reschedule, and send appointment reminders
  • Maintain accurate booking records in the healthcare business's PMS
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Bookkeepers

  • Manage accounts payable and receivable for the healthcare business
  • Perform regular bank reconciliations and transaction coding
  • Prepare and lodge Business Activity Statements (BAS)
  • Reconcile Medicare, private health and NDIS claim payments
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Care Plan Administrators

  • Create and maintain client care plan documentation in clinical systems
  • Schedule annual and interim care plan reviews with clinicians
  • Update care plans following goal achievement or NDIS plan changes
  • Ensure care plan goals align with current NDIS funding and support categories
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Client Intake Coordinators

  • Respond to new client enquiries via phone, email, and web form
  • Verify referral source and confirm funding eligibility
  • Check NDIS plan details and confirm service agreement scope
  • Collect and process consent and intake documentation
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Clinical Intake Coordinators

  • Conduct new patient intake via phone, email, or online portal
  • Collect and verify Medicare, health insurance, and referral details
  • Obtain and record patient consent and privacy acknowledgements
  • Enter structured intake data accurately into the healthcare business PMS
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Clinical Note Preparation Staff

  • Draft session notes from therapist dictations and audio summaries
  • Format NDIS progress notes to NDIA-accepted standards
  • Cross-reference notes against treatment plan goals
  • Prepare notes in practice management software for clinician sign-off
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Compliance Coordinators

  • Maintain compliance registers for AHPRA, NDIS and WHS obligations
  • Track and coordinate staff credential and registration renewals
  • Prepare and file documentation for regulatory audits and reviews
  • Monitor changes to Australian healthcare compliance requirements
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Content Coordinators

  • Develop monthly content calendars aligned to healthcare business marketing goals
  • Write blog posts and patient education articles in plain Australian English
  • Edit and proofread clinical content for accuracy and compliance
  • Upload and format content within healthcare business CMS platforms
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CRM Administrators

  • Maintain and update contact records across the healthcare business CRM
  • Segment patient and referrer databases for targeted communications
  • Monitor lead pipelines and flag follow-up actions for the team
  • Build and send email campaigns to referrer and patient audiences
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Data Entry Specialists

  • Enter and update patient records in practice management systems
  • Process NDIS service delivery logs and progress note data
  • Transfer clinical referral and intake information into databases
  • Perform data validation and identify entry errors for correction
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Email Marketing Coordinators

  • Build and manage patient email lists with compliant opt-in segmentation
  • Write and design email campaigns using healthcare business branding guidelines
  • Set up automated sequences for new patient onboarding and recall
  • Monitor open rates, click-through rates, and unsubscribe metrics
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Exercise Physiology Admin Staff

  • Process chronic disease management referrals and EPC claims
  • Schedule NDIS exercise program sessions and reviews
  • Prepare exercise program documentation for clinician review
  • Manage GP correspondence and outcome reporting requirements
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Google Ads Assistants

  • Build and launch Google Search campaigns targeting Australian patient audiences
  • Research and structure healthcare-specific keyword groups and negative lists
  • Write ad copy compliant with Australian healthcare advertising guidelines
  • Monitor daily spend, quality scores, and conversion tracking accuracy
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Healthcare Customer Support Staff

  • Handle inbound patient enquiries via phone, email, and live chat
  • Resolve general appointment, billing, and service questions
  • Escalate clinical enquiries to appropriate clinical team members
  • Manage patient complaints and feedback with empathy and professionalism
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HR & Recruitment Assistants

  • Post job advertisements and manage candidate pipeline activity
  • Screen applications and schedule recruitment interviews
  • Coordinate onboarding documentation and staff file creation
  • Maintain HR records and track compliance certification renewals
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Inbox & Admin Support Staff

  • Triage incoming healthcare business emails and apply priority-based response protocols
  • Draft and send routine responses to patient and referrer enquiries
  • Route clinical and operational correspondence to the correct team member
  • Manage shared inboxes and ensure response time targets are met
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Lead Follow-Up Staff

  • Contact inbound leads within agreed response time SLAs
  • Qualify leads against healthcare business service offerings and patient suitability
  • Answer general FAQs about services, fees, and NDIS eligibility
  • Log all lead interactions accurately in CRM or practice management software
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Live Chat Support

  • Respond to live website chat enquiries within defined response time targets
  • Answer common questions about services, locations, fees, and availability
  • Guide patients through online booking systems and intake processes
  • Capture lead details and log enquiries in healthcare business CRM or helpdesk tools
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Medical Administrators

  • Maintain and update clinical policies and procedure documentation
  • Coordinate practitioner credentialing and registration renewals
  • Manage staff rosters, leave records, and HR administrative tasks
  • Oversee supply ordering and clinical consumables tracking
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Medical Billing Assistants

  • Process Medicare and DVA claims through ECLIPSE or Tyro
  • Assign and verify MBS item numbers against clinical documentation
  • Identify and resubmit rejected or incomplete claims
  • Reconcile daily billing against payments received and outstanding balances
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Medical Scribes

  • Document consultation notes in real time from clinician dictation or recording
  • Accurately record history, examination findings, and clinical assessments
  • Enter structured data into healthcare business EMR during or after consultations
  • Draft referral letters and clinical summaries from consultation records
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Medical Secretaries

  • Manage clinician diary, scheduling, and appointment confirmations
  • Draft, format, and send clinical correspondence and referral letters
  • Liaise with hospitals, specialists, and allied health on behalf of clinicians
  • Handle sensitive patient communications with confidentiality and care
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Allied Health Groups

Medicare Billing Support

  • Submit bulk-bill and private Medicare claims via ECLIPSE
  • Audit clinical notes to verify appropriate MBS item number assignment
  • Resolve Medicare claim rejections and amend coding errors
  • Monitor outstanding Medicare payments and initiate follow-up
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Operations Assistants

  • Assist management with day-to-day operational administration tasks
  • Coordinate communications between departments and external providers
  • Maintain internal documentation, SOPs and procedure registers
  • Track operational tasks and escalate issues to relevant managers
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Allied Health Groups

Patient Care Coordinators

  • Coordinate patient care plans with clinical team members
  • Follow up with patients post-consultation and post-procedure
  • Liaise with specialists, allied health, and external providers
  • Track referral outcomes and appointment attendance
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Patient Engagement Coordinators

  • Execute automated and manual patient recall and reminder campaigns
  • Follow up with patients post-appointment to capture satisfaction feedback
  • Re-engage lapsed patients with personalised outreach sequences
  • Support NDIS participant communication in line with plan requirements
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Patient Follow-Up Coordinators

  • Contact patients following consultations, procedures, or test results
  • Confirm specialist referral attendance and obtain outcome letters
  • Follow up on outstanding pathology or radiology results
  • Document all follow-up actions in the healthcare business's patient management system
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Payroll Officers

  • Process fortnightly or monthly payroll for clinical and admin staff
  • Apply correct healthcare award rates and shift penalty loadings
  • Manage Single Touch Payroll (STP) reporting to the ATO
  • Calculate and process leave entitlements and termination payments
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Allied Health Groups

Physiotherapy Admin Support

  • Manage high-volume appointment scheduling and cancellation lists
  • Process Medicare, DVA, and WorkCover billing claims
  • Handle GP referral intake and triage for prioritisation
  • Send exercise program follow-up reminders to patients
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Allied Health Groups

Practice Coordinators

  • Schedule and confirm patient appointments across multiple practitioners
  • Manage referral intake and clinical correspondence routing
  • Coordinate NDIS participant bookings and plan documentation
  • Liaise with allied health teams to manage daily healthcare business logistics
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Allied Health Groups

Practice Operations Assistants

  • Coordinate consumable and supply ordering from preferred vendors
  • Maintain compliance registers including equipment calibration and staff certifications
  • Assist with staff onboarding documentation and induction scheduling
  • Process and file incoming correspondence and administrative paperwork
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Allied Health Groups

Procurement Assistants

  • Raise and track purchase orders for clinical and operational supplies
  • Liaise with approved suppliers on delivery timelines and order status
  • Reconcile supplier invoices against purchase orders and delivery records
  • Maintain the approved supplier register and procurement documentation
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Quality Assurance Assistants

  • Monitor clinical and operational KPIs against quality benchmarks
  • Coordinate internal audits and compile audit finding reports
  • Maintain the incident register and track corrective action completion
  • Document quality improvement initiatives and outcomes achieved
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Allied Health Groups

Recall & Rebooking Coordinators

  • Identify patients overdue for recall using PMS reports and filters
  • Conduct outbound recall calls, SMS, and email outreach campaigns
  • Rebook lapsed patients and document recall outcomes in the PMS
  • Manage chronic disease management review scheduling lists
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Allied Health Groups

Referral Coordinators

  • Receive, log, and triage inbound referrals by source and urgency
  • Follow up outstanding GP and specialist referrals proactively
  • Coordinate NDIS support coordinator referrals and response timelines
  • Confirm funding eligibility before booking assessment appointments
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Allied Health Groups

Reporting & Analytics Assistants

  • Build and maintain operational and clinical performance dashboards
  • Extract and clean data from practice management and finance systems
  • Prepare weekly and monthly management reports for leadership review
  • Analyse NDIS billing, Medicare claim and revenue cycle data
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Reputation Management Assistants

  • Monitor healthcare business reviews daily across Google, Healthengine, and Facebook
  • Draft and schedule professional responses to positive and negative reviews
  • Flag potentially defamatory or non-compliant reviews for legal escalation
  • Run post-appointment review request campaigns via email and SMS
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Allied Health Groups

SEO Assistants

  • Conduct healthcare-specific keyword research for Australian search markets
  • Optimise on-page meta titles, descriptions, headings, and schema markup
  • Build and manage local citations and Google Business Profile content
  • Perform regular technical audits and flag issues for resolution
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Allied Health Groups

Social Media Coordinators

  • Plan and schedule weekly social media content across platforms
  • Write patient-centred captions aligned with AHPRA social media guidelines
  • Moderate comments and respond to patient enquiries promptly
  • Research trending healthcare topics relevant to Australian audiences
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Specialist Practice Coordinators

  • Triage incoming specialist referrals and assign appointment priority
  • Coordinate pre-authorisation and health fund approvals before procedures
  • Schedule and confirm specialist appointments and procedure bookings
  • Prepare patient information packs and pre-procedural instructions
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Allied Health Groups

Telehealth Coordinators

  • Schedule and confirm patient telehealth appointments
  • Send pre-consultation platform links and technical instructions
  • Obtain and record patient consent for telehealth sessions
  • Liaise with clinicians regarding session preparation requirements
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Allied Health Groups

Therapy Assistants

  • Prepare therapy program materials and session resources
  • Record client attendance and session participation notes
  • Update therapy goal trackers and progress documentation
  • Schedule group therapy and individual follow-up sessions
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Allied Health Groups

Therapy Report Formatting Staff

  • Format draft therapy reports to discipline-specific NDIS standards
  • Apply practice branding, headings, and referencing conventions
  • Proofread for clinical language accuracy and consistency
  • Cross-check report recommendations against assessment findings
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Allied Health Groups

Therapy Scheduling Coordinators

  • Manage daily and weekly therapy appointment schedules
  • Fill cancellation slots from active waitlists proactively
  • Coordinate group therapy rosters and room allocations
  • Send appointment confirmations and 48-hour reminder communications
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Allied Health Groups

Virtual Front Desk Staff

  • Greet and triage patient enquiries across phone and email
  • Manage daily appointment schedules and waitlists
  • Process patient registration forms and consent documentation
  • Coordinate with on-site staff via healthcare business communication tools
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Workflow Coordinators

  • Map and document existing clinical and administrative workflows
  • Identify and escalate workflow bottlenecks to operations management
  • Coordinate cross-team handoffs and ensure tasks reach the right person
  • Maintain workflow documentation and process guides for all departments
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Allied Health Groups

Medical Virtual Assistants

  • Manage clinician inboxes and patient correspondence daily
  • Update and maintain electronic health records accurately
  • Coordinate appointment scheduling across multiple practitioners
  • Prepare referral letters and clinical documentation drafts
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Allied Health Groups

Medical Receptionists

  • Answer inbound patient calls and manage enquiry queues
  • Book, reschedule, and confirm patient appointments
  • Process new patient registrations and intake paperwork
  • Handle referral receipts and specialist booking coordination
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Allied Health Groups

Allied Health Virtual Assistants

  • Manage practitioner calendars and appointment scheduling
  • Handle inbound referrals and triage patient enquiries
  • Prepare and send NDIS service agreements to clients
  • Coordinate telehealth links and pre-appointment reminders
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Allied Health Groups

Healthcare Executive Assistants

  • Manage complex executive calendars and travel arrangements
  • Prepare board packs, reports and meeting minutes
  • Coordinate stakeholder communications on behalf of leadership
  • Maintain confidential records and executive correspondence
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Allied Health Groups

Healthcare Marketing Assistants

  • Coordinate marketing campaigns across digital and print channels
  • Draft healthcare business promotions aligned with Australian health advertising standards
  • Manage marketing calendars and liaise with internal stakeholders
  • Compile and present monthly performance reports to healthcare business managers
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